Refund policy

At our online store, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Eligible Returns

We only accept returns or replacements in the following situations:

• You received a defective product.
• You received an incorrect product.
• Your product arrived damaged during transit.

To process any such request, an unboxing video recorded from the moment the sealed package is opened is mandatory. Requests submitted without an unboxing video may not be eligible for replacement or refund.

2. Non-Returnable Situations

We do not accept returns or refunds for:

• Change of mind.
• Ordered by mistake.
• Product no longer required.
• Personal preference regarding colour, design or size (unless the incorrect item was delivered).
• Normal wear and tear or damage caused after delivery.

We encourage customers to review product descriptions, specifications and images carefully before placing an order.

3. Reporting an Issue

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Email: sidang25@gmail.com

Please include:

• Order Number
• Photos of the product
• Photos of the package
• Complete unboxing video

4. Replacement Process

Once your request has been reviewed and approved, we will arrange:

• A replacement product, or
• A refund if a replacement is unavailable.

5. Refunds

If a refund is approved, it will be initiated to your original payment method within 5–7 business days. Your bank or payment provider may require additional time for the amount to reflect in your account.

6. Return Shipping

If the return is approved due to a defective or incorrect product, return shipping costs will be covered by us.

7. Order Cancellation

Orders may be cancelled only before they are processed for dispatch.

Once an order has been shipped, it cannot be cancelled.